This Privacy Policy forms part of the wider Terms of Service for the Knowledge Bank.

Privacy

We take the privacy of our website users very seriously. We ask that you read this privacy policy carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, we are the “data controller” (ie the company who is responsible for, and controls the processing of, your personal data).

We will obtain personal data about you (such as your name, address) whenever you complete an online form.

For example, we will obtain your personal data when you register to use the Knowledge Bank, send us feedback, post material, contact us for any reason. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of knowledge sharing and promotion of the Knowledge Quarter and Knowledge Bank.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained and/or herein. These purposes include:

• to help us identify you and any accounts you hold with us;

• administration;

• research, statistical analysis and behavioural analysis;

• marketing;

• fraud prevention and detection;

• customising this website and its content to your particular preferences;

• to notify you of any changes to this website or to our services that may affect you;

• security vetting; and

• improving our services.

Marketing and opting out

If you have given permission, we may contact you by email about products, services, promotions, special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time.

Disclosure of your personal data

We may disclose your personal data to other companies within our group for the purpose of improving the Knowledge Bank; our agents and service providers for the purpose of improving the Knowledge Bank; law enforcement agencies in connection with any investigation to help prevent unlawful activity; or our business partners.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and user name that are unique to you; and

• we store your personal data on secure servers.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training and improving the services.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;

• receive on his/her behalf any data protection notices; and

• give consent to the transfer of his/her personal data abroad.

Transfers of data out of the EEA

When you signed up for this website you agreed that we may transfer your personal data to countries outside the European Economic Area. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

Your rights

You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:

• put your request in writing;

• include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);

• include the related fee; and

• specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

• put your request in writing;

• provide us with enough information to identify you (eg account number, user name, registration details); and

• specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

• put your request in writing;

• provide us with enough information to identify you (eg account number, user name, registration details); and

• if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.